Customer Support Channels
A Sixty–Minute Response Guarantee
We offer a 60–minute response warranty for each support ticket or email that you submit to our client support team. We will quickly reply to all standard enquiries and forward right away the matter to our system administrators if any additional assistance is required. If you make use of the Optional Managed Services package, we’ll carry out any of the included tasks at a time that has been discussed with you upfront.
A First–Rate Client Care Service
- We will be at your disposal 24x7 to respond to any questions that you may have connected to our Website Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need support with server admin tasks, you can make use of our Optional Managed Services package, which includes backup space, OS updates every week, server monitoring and restarting services, as well as problem troubleshooting and software installation services.
An Intuitive Help Area
Every Linux dedicated hosting server is fitted out with our free Website Control Panel, which features a circumstantial knowledge base and a collection of how–to video tutorials. Whenever you need help working with the Website Control Panel, just click on the Help or Videos buttons located in the upper right corner.