Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Guarantee

  • Each ticket that you post to our client assist Dept will be responded to in up to 60 mins. All regular issues are going to be solved right away. However, if the support question you have submitted calls for the help of a skilled technician, we will send the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Expert Customer Help Service

  • We offer you 24x7x365 technical assistance by using a turbo–fast ticketing system incorporated into your Control Panel. You’re able to email us at any time about any of the software packages that come pre–configured on your virtual server, including the desired Operating System, the server administration panel and our custom designed Website Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • An exhaustive and routinely updated articles base is built into our custom–built Website Control Panel. It offers quick tips on how to execute all the necessary site control jobs. The Help section supplies exhaustive how–to articles and step by step video training. You can access the Help area by clicking on the Help or Video buttons in the upper right side of each Control Panel section.