The support that you can get from your shared web hosting provider is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have some technical trouble with an existing account. Prompt and accurate info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a sign that you are ordering from a genuine hosting provider not from a reseller. If you purchase a hosting account through a company that does not own its servers and it cannot access them immediately, it is quite possible that you will wait for a few days so as to have a reply to any question, which means that your websites may remain offline for a long time. Alternatively, a supplier that provides different means of communication and has a tech support team available all the time will assist you to right away and help you minimize or totally avoid any downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
The customer and technical support services for our shared web hosting packages are twenty-four-seven, which means that you can forget about waiting for a couple of days so as to receive assistance. In case you are not our client yet, you can call us, chat with a consultant or send an e-mail. If you already have an account, you are able to open a support ticket on top of the other three ways of contact. You can pick the most suitable way to contact us based on what your location is or what kind of equipment you're using. We can help you for almost any hosting-related question that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even then the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you'll be able to reap the benefits of our 24/7 support services even on public holidays. All your sites will be available all the time and so will we. With plenty of connection options, you are able to choose the optimal approach to contact us and find out about our services in case you do not have an account yet, or request support if you're already our customer. You'll be able to call us, have a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour response time guarantee, although it rarely takes more than 20 min to get assistance whatever the complexity of the issue. Using our customer and tech support services, we will be there for you when you need us, not several days later.
24/7 Customer Support in VPS Web Hosting
If you get a virtual private server from us, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. When you're an active customer and you require assistance with some technical issue that requires more time to investigate or resolve, you are able to open a ticket through your billing account or you can send an e-mail and we'll handle the problem and send you a response within the hour. The response time is warranted 24/7, which includes holidays and weekends, yet for most problems it takes less than 30 mins to receive assistance. The support service covers your VPS and all of the pre-installed software it includes, so if you need help with third-party applications, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server packages that we supply come with 24/7 support through different methods of communication and with a one-hour maximum answer time guarantee. When you want to learn more about the packages or you have various general or billing questions, you're able to call one of the local numbers that we have worldwide or you may use our live chat support and talk with a live agent. For entirely technical matters which need assistance from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an e-mail message, because these channels are more appropriate to monitor a particular issue. The response time for them rarely exceeds 30 minutes, which means that you can forget all about having to wait for a whole day so as to get assistance. The support service is available for any kind of server-related issues, as well as the pre-installed software. In case you want assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we supply with all packages.