A lot of persons who begin using their 1st hosting account, or change companies, typically have queries concerning how given tasks are carried out or encounter problems when setting up different things like e-mails, website settings, and so on. This is why, lots of web hosting providers have prepared documentation with standard questions and issues so as to help their customers receive info swiftly and seamlessly. Consequently, the client service staff representatives can concentrate on actual issues that given clients may be encountering, since the solution for the smaller things will already be available on the web and clients can resolve them without contacting the client care staff. Having comprehensive documentation is very important, especially for new customers with no prior experience, because the hosting service involves an enormous amount of functions and lots of people can become confused about what action to take. A good knowledge base can both help you execute the operations that you wish and become aware of how the web hosting service functions in general.
Extensive Online Documentation in Shared Web Hosting
If you order a shared web hosting
package from us, you’ll get access to our detailed online help documentation where you will find info on virtually everything related to our web hosting plans. The topics encompass anything from how to create an email account on your smart phone, to how to accomplish various things using an .htaccess config file. The articles are written in a simple-to-comprehend way and offer step-by-step guides on how to perform a specific task inside your Hepsia Control Panel. You can also find information that is not directly connected to Hepsia, for instance one that concerns web applications on your personal computer. The complete collection of articles will be located in the Help section of the Control Panel, but those that are dedicated to a given Control Panel section can be accessed on the spot. Since we’ve included as many topics as possible, you’ll be able to acquaint yourself with pretty much everything connected to your account.
Extensive Online Documentation in Semi-dedicated Hosting
We have prepared an extensive online knowledge base for all our present and potential clients, so in case you buy a semi-dedicated server
package from our company, you’ll be able to find any info that you need at any time. We’ve got a lot of educational help articles, which will help you better understand what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are only 2 instances. Our instructional tutorials will help you do anything you wish – unzip an archive, import a MySQL database, redirect a domain
, etc. Plus, we also have troubleshooting guidelines, which will allow you to find out what precipitates a given problem and the viable solutions for it. In case you cannot send emails or your domain opens an HTTP 500 error message, for instance, you can examine our knowledge base and fix the problem instantly. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.