A ticketing system is the most popular communication channel that hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to solve an issue that requires a certain period of time to investigate or that has to be escalated to a server admin. In this way, all replies given by either side will be stored in the exact same place in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll need to log in and out of at least 2 accounts to perform a particular procedure or to contact the company’s tech support staff. In case you’d like to manage several domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. It might also take a substantial period of time for the provider to process your ticket requests.
Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting include an integrated trouble ticket system, which is included in our custom-created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will allow you to manage everything related to the hosting service itself in the same place – invoices, website files, e-mails, support tickets, etc., avoiding the need to use different admin dashboards. If you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with a few clicks without the need to log out of your Control Panel. During the process, you may choose a category and our system will present you with a number of informative articles, which will give you more information and which may help you fix any specific issue even before you actually submit a ticket. We guarantee a ticket response time of no more than sixty minutes, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more convenient to manage everything in one single location, which is why we have integrated a ticketing system into the in-house created Hepsia Control Panel, which comes with each semi-dedicated server package. This will permit you to manage the correspondence with our client service team together with your website content, which goes to say that you won’t have to remember one more log-in name for a different admin console. You will be able to post a new ticket or to check the status of an old one with no more than several clicks of the mouse whilst you’re browsing the files within your semi-dedicated account. Moreover, you can search through older tickets using an intelligent search box or read applicable knowledgebase articles, which provide solutions to common problems. The integrated trouble ticket system is monitored 24-7-365 with the maximum response time being just one hour, so there’ll always be someone to help you.