A ticketing system is the most popular communication channel that hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to solve an issue that requires a certain period of time to investigate or that has to be escalated to a server admin. In this way, all replies given by either side will be stored in the exact same place in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll need to log in and out of at least 2 accounts to perform a particular procedure or to contact the company’s tech support staff. In case you’d like to manage several domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. It might also take a substantial period of time for the provider to process your ticket requests.