A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It's an efficient way to get some information about the website hosting services or get some issue resolved since you are talking with a live agent. The advantages of using a live chat service instead of calling or opening a support ticket are the smaller chance of mistakes when you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you can do something else entirely while the representative investigates the issue in question. In addition, you're able to become a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone rates that you will need to pay when you're calling to a different country.
Live Chat Support in Shared Web Hosting
We supply a live chat assistance service for all Linux shared web hosting that we offer and we can help you with almost everything live. If you don't have an account with us yet, we are able to provide you with more information about the packages in order to help you to get the most suitable plan. If you are a current client, we will be able to assist you with any general or billing issue along with with lots of common technical troubles, such as an email address installation in a desktop e-mail client. If you are unable to phone us for some reason or you are in some country where we do not have a local telephone number, the live chat is the best option to get in touch with us. Certainly, some situations require extra time to examine and test, which means that you will need to open a support ticket to our technicians, still, we're able to save you time and help you with quite a lot of problems on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is designed for all our prospective and current clients. In case you are searching for a new website hosting account, you'll be able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated hosting so as to choose the optimal package for your websites. In the event that you already own an account with us, we can support you in a timely manner with general, billing and first-level techmatters. Although sometimes you'll need to open a support ticket since there're situations that cannot be resolved through a live chat, we'll be able to help you with various basic tasks, such as installing an e-mail account in an e-mail client or redirecting one domain to another one. Thus, you will enjoy timely support and you'll save many hours.