If you ever have any queries relating to your web hosting package or if you face a problem with your websites, you will have to get in touch with the web hosting provider’s client support team. It may not matter how quickly they’ll respond when you have a general query, but an issue like an aborted web application update, for example, may lead to your site becoming broken or inaccessible online. And the longer you wait for the support team to lend you a hand, the longer the website will be down. In case you offer services or goods online, any outage will damagingly affect your website and you can lose existing or potential clients. Lots of web hosting providers, particularly resellers, respond to e-mails and tickets within 24 hours, but in the online world that’s much too long, as clients will scarcely ever return to a website that is not working correctly for prolonged stretches of time.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting offer a sixty-minute response time guarantee, which means that regardless of what question or obstacle you might have, we’ll always be there to lend you a hand. In reality, it rarely takes more than 30 minutes to get an issue solved or a query answered, and this is valid for both technical and sales matters. Our help desk staff representatives are available 24/7, even on weekends and official holidays, which goes to say that you’ll receive timely support anytime you need it. We understand how expensive time can be, so by the time we reply to your ticket or email, we’ll have investigated the matter and, if we haven’t come up with a solution, we’ll give you more information on what you have to do on your end, if the case demands it. With our support services, you can be sure that there will be someone to lend you a helping hand immediately, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we understand just how crucial it is to get prompt support, we promise that you’ll never need to wait for more than an hour to get an answer to any trouble ticket that you send through your semi-dedicated server Control Panel. Actually, you will seldom need to wait around for more than 20-30 minutes and this is valid for any enquiry regardless of its nature – technical, billing or general. Moreover, our technical and client support team will be at your disposal 24 hours a day, 7 days a week, which implies that even if you post a ticket during official holidays, you’ll always obtain a fast response, which will include the answer to a question, the solution to a complication or the details required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to waste a day hanging around awaiting an answer like you would with lots of other providers.