You will find lots of shared web hosting providers on the market, yet most of them are resellers who have minimal resources, especially in terms of support. One way to distinguish them is the option to reach the company over the phone. The type of support that you can receive through this particular method of communication varies depending on the provider - a few of them provide you with dedicated telephone support, while others offer general and customer support only because some matters are more time-consuming and it is far easier to be resolved with a support ticket, particularly if the situation has to be escalated. Still, it is good to know that you could always get in touch with your hosting provider since there're tons of small-scale problems which can be taken care of effectively and timely through a telephone call, not mentioning that you'll be able to get more information regarding the services even before you become a customer.
Phone Support in Shared Web Hosting
We know that having the option to consult with a live consultant is very important, so we have 3 support lines worldwide (Australia, USA and UK) and you will be able to get in touch with us on the phone for 14 hours every day. In case you consider getting one of our Linux shared web hosting, for instance, you're able to call us and learn more about our services prior to ordering so as to ensure that we do cover all system requirements for your web sites. After your purchase, you will be able to call us about all the sales and billing problems you may have, or get any kind of general or basic tech info that you need. We've aimed to find the perfect balance between phone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will make it easier to monitor the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hrs a day as a part of the support services for every single semi-dedicated server plan that we supply. Since some issues are more difficult and time-consuming, you'll have to open a support ticket in case you experience such a problem, but for all of the general, billing or minor technical issues you can always give us a call and we will help you instantly in order to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you are able to find out if you can host your sites on our high-tech cloud platform or you can get any other general info about our semi-dedicated services. We now have local numbers in the U.S.A., the UK and Australia as well as an international number, which means that you will be able to call the one which is closer to where you are.